Returns & Exchanges

At In Succulent Love, we strive to ensure your home greenery arrives in perfect condition; however, due to the delicate nature of live plants, we offer a 14-day replacement guarantee for any items damaged during transit.

1

Document Condition

Take clear photos of the damaged plant and the original packaging within 48 hours of delivery to validate your claim.

2

Contact Support

Email our customer care team with your order number and the photos of your succulents to initiate the return or replacement process.

3

Receive Approval

Our horticultural experts will review your request and issue a Return Merchandise Authorization (RMA) for eligible non-living decor or a replacement order for live plants.

4

Ship or Settle

For hard goods, use the provided prepaid label to return the item; for live plants, simply wait for your fresh replacement to be dispatched to your doorstep.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing